Order Support
Questions about your Amazon order, delivery, or returns? We resolve all issues quickly.
Email Support
Returns and Refunds
Not satisfied with your purchase? Our satisfaction guarantee means we will make it right.
Request Return
Product Questions
Have a question about sizing, materials, or product specifications before purchasing?
Ask a Question
Frequently Asked Questions
Where are your products sold?
All Capra Falcon products are sold exclusively on Amazon.com in the United States. We are an authorized Amazon seller under the HAVENORA brand.
What is your return policy?
All products are covered by Amazon's standard return policy. If you are not satisfied with your purchase for any reason, contact us at support@caprafalcon.com and we will resolve the issue promptly.
How do I check the status of my order?
Order status can be checked directly in your Amazon account under "Your Orders". If you experience any issues, contact us and we will assist you.
Do you offer wholesale or bulk pricing?
For wholesale or bulk inquiries, please email us at support@caprafalcon.com with your requirements and we will respond within 2 business days.
How can I contact your support team?
Email us at support@caprafalcon.com. We respond to all inquiries within 1-2 business days, Monday through Friday.
Are your products covered by a satisfaction guarantee?
Yes. Every Capra Falcon product carries our satisfaction guarantee. If a product does not meet your expectations, we will replace it or issue a full refund.